We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What Are Computer-Assisted Dispatch Systems?

Helen Akers
By
Updated May 16, 2024
Our promise to you
EasyTechJunkie is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At EasyTechJunkie, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject-matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

Computer-assisted dispatch systems are programs that send dispatch messages to emergency and transportation employees. The program also records and captures information from callers and employees involved in the dispatch process. Computer-assisted dispatch systems route all calls and data through a server that is located in a central office. Communication between field employees, citizens and call operators is facilitated and constantly updated in real time by the computer program.

Emergency phone lines use computer-assisted dispatch systems to send out ambulances, fire trucks and police officers. The emergency personnel are directed to the location specified by the caller. Phone numbers that are dedicated to receiving emergency calls automatically capture caller information and location through the server. Even though the call agent must verify the address location, the computer program retrieves it just in case the call becomes disconnected.

The dispatch system logs the time the call was received and continues to update its status. Some computer-assisted dispatch systems are sophisticated enough to send out text messages to cellular phones or pagers. The program automatically knows which field personnel to contact to ensure the most efficient response. For example, if a caller reports a fire, the computer program will send out a dispatch message to the fire station located nearest to the caller's address.

Besides sending out dispatch messages, computer-assisted dispatch systems provide a streamlined communication method. The program assists with providing regular status updates depending upon the actions and responses of field employees. It may also notify phone operators how far a responder is from the caller's location. For example, in a situation that calls for an ambulance, the operator may continue to stay on the line with the caller and let him know the ambulance's expected arrival time.

In addition to providing statuses, the server is able to log notes from field employees and phone operators. Anything that is pertinent to the situation or case is logged and captured by the system as a permanent record. This can come in handy if those records need to be subpoenaed in a law suit or other dispute. Computer-assisted dispatch systems will also record how the call and situation was resolved and whether it is an ongoing or one-time issue.

Many computer programs that track and record calls will consist of different codes or standardized statuses. Operators and field employees will typically be able to manually select from a list or make a side entry under an "other" category. When different operators and employees pull up the same call record, they will be able to discern what the status is by the code.

EasyTechJunkie is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Helen Akers
By Helen Akers
Helen Akers, a talented writer with a passion for making a difference, brings a unique perspective to her work. With a background in creative writing, she crafts compelling stories and content to inspire and challenge readers, showcasing her commitment to qualitative impact and service to others.
Discussion Comments
Helen Akers
Helen Akers
Helen Akers, a talented writer with a passion for making a difference, brings a unique perspective to her work. With a...
Learn more
EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.

EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.