What are the Different Types of Network Support?

Keith Koons

There are many network support options available when a user experiences technical problems with his computer system, and each of them are available as long as an Internet connection is present or the computer is linked to other systems locally. For example, within a busy workplace like a hospital, a technician has the ability to access any computer on the premises from the comfort of his office, and he can perform updates and repairs or run analysis software to detect a problem. Users without this luxury can have a professional access their computer from another location by using the web as a way to connect, or they can use automated repair modules throughout cyberspace. Network support essentially refers to any type of assistance that can be gained from a separate computer system, and the options are almost endless.

An Ethernet cable for use with a network.
An Ethernet cable for use with a network.

Local network support is a term to define a series of workstations that are connected to share resources with one another, and it often can encompass anything from work files to virus scanners. In many cases, these computers are not essentially connected to the Internet by definition, but they may use the Ethernet port and a router to enhance their sharing abilities. This allows employees within the work group to send and receive files almost instantly, and when a problem occurs with a single computer, it can quickly be updated or repaired from any of the others within the group.

Many computers are equipped with Ethernet ports.
Many computers are equipped with Ethernet ports.

Another example of network support is through an external connection, meaning that the Internet is used to contact a computer at a separate location anywhere in the world. There are many ways that this transaction of data can occur, with peer-to-peer severs, remote access, and direct downloads being just a few of the options. While the computer can be directly accessed by another person somewhere in cyberspace, network support often refers to accessing a manufacturer's website to download drivers or other devices that will help the system function normally.

While network support is normally sought under honorable conditions, hackers also use this method to gain access to computer systems that are not properly protected. One such instance may come from a small Trojan virus or malware script, which is programmed to open a port within the computer's Internet connection that is usually blocked. The hacker will then use this entryway without the user's knowledge to access files that may contain personal information like credit card numbers, account passwords, or anything else that may be considered of value. Network support over the Internet is often necessary in a number of circumstances, but it should always be implemented with caution.

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