We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

How Do I Handle a Dispute with PayPal™?

By S. Berger
Updated May 16, 2024
Our promise to you
EasyTechJunkie is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At EasyTechJunkie, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject-matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

Handling a dispute with PayPal™ depends on whether you are the buyer or seller in a given transaction. Regardless of your role in the dispute, the best first step is to contact the other person through email. Additionally, you should go to the Resolution Center on the PayPal™ website and file a dispute. PayPal™ will then attempt to contact the other party as well and mediate a resolution.

If a buyer has not received an item, PayPal™ will try to reach the seller if the buyer cannot. In the event that the seller still does not respond, PayPal™ will see whether the buyer wants to escalate the dispute, which is known as putting the dispute into claim status. If the buyer does, then PayPal™ contacts the source of the sale, such as the website through which the sale was conducted, and notifies the site of the unfulfilled transaction. The seller might face sanctions from that site or might be reported to an agency or organization that oversees and regulates businesses, and PayPal™ might refund money to the buyer.

Keep in mind that the buyer must provide valid reasons for filing the complaint and for escalating the dispute. These reasons should be kept succinct and to the point when you are handling a dispute with PayPal™. Aside from not receiving an item at all, a buyer might choose to file a claim if the item that was received was one that was significantly different from the one advertised, or if the buyer's PayPal™ account or credit card was used without his or her permission to purchase an item.

A sellers has a more difficult time handling a dispute with PayPal™ because in order to win, the seller must have a verified PayPal™ account, must have shipped to a confirmed address with tracking and must have shipped with signature verification for items that cost more than $250 US Dollars. The best solution for sellers is to attempt to avoid disputes arising by following these steps, by providing photographs of the items that were shipped and shipping them within a week of purchase. If the seller ships the item following these steps and is unable to contact the buyer, the seller can file a complaint, and after a 20-day waiting period, PayPal™ will offer the option of escalating the dispute. In that case, the seller might be refunded the value of the item that was shipped.

The seller also has the option of appealing a dispute with PayPal™ that was decided in favor of the buyer. This option is available when the buyer received an item and sent it back. An appeal can be made if the item is returned in worse condition than it was when it was sent, if no item was returned or if the wrong item was returned.

EasyTechJunkie is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Discussion Comments
EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.

EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.