We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What are ITIL® Standards?

By Page Coleman
Updated May 16, 2024
Our promise to you
EasyTechJunkie is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At EasyTechJunkie, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject-matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

An Information Technology Information Library (ITIL) is a framework of “good” practices for delivering information technology (IT) services to users or customers. These IT services might include things such as help desk support and incident, problem, change, release and configuration management. Implementing ITIL® standards allows an organization to align with a certification standard set by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) called ISO/IEC 27001.

The concept and practices of ITIL® standards began evolving in the United Kingdom in the 1980s. The U.K. government was obtaining IT services from different vendors and needed a way to ensure that the services were delivered uniformly across branches of government. Working with IT service vendors, the U.K. government developed the framework. The framework has continued to evolve.

An organization can expect a number of benefits from implementing ITIL® standards. Customers understand what to expect from service providers. Costs can be lowered as standard processes are followed. The root causes of problems is determined, so the problems can be resolved.

The ITIL® standards or framework are built on the concept of five life cycles. The life cycles include service strategy, service design, service transition, service operation and continual service improvement. Each life cycle builds upon the previous one.

The base life cycle is service strategy. The organization that is offering IT services according to the ITIL® framework must identify its market and the services that it chooses to provide. The services need to be of value to the customer. A plan to most effectively use capabilities and resources should be made. After the service strategy is developed, the service can be designed.

In the service design life cycle, systems for service management are determined. Management and technical architectures also are developed, as are processes, measurements and metrics. After these elements have been identified, the service transition life cycle can begin.

In the service transition life cycle, the services are moved from the development phase into production, where they will be used by customers. In the transition phase, guidance is needed on controlling service changes and on moving the management of services between vendors. The transition phase leads to the service operation life cycle.

The actual delivery and support of services is fully realized in the service operations life cycle. This life cycle also encompasses management of incidents, problems and events. No process is perfect, so the ITIL® standards next provide for continuous improvement.

The final life cycle is the continual service improvement life cycle. In this phase, all stages of the ITIL® standards life cycles are analyzed with a view toward improving quality of the service, life cycle and the basic processes. ITIL® standards are a framework of good practices that IT service organizations can use to deliver services to their customers. The framework, with its five service life cycles, aids organizations in designing effective service offerings and delivering the services efficiently.

EasyTechJunkie is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Discussion Comments
EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.

EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.